DEFINITIONS

Company”, “Us”, “Our”, “We”, is defined as Advenzia Ltd who can be contacted at their registered address which is Peak House, Works Road, Letchworth Garden City, Hertfordshire, SG6 1GB.

Website” refers to Advenzia.co.uk, and Advenzia.com, which are owned by Advenzia Ltd.

Project” refers to any works, design, documentation, services, or source coding files provided by Advenzia Ltd for a Client.

"Project Agreement" refers to the document signed by both parties confirming the quotation accepted by both parties.

“Quotation” refers to a written offer to supply an outlined specified service at an estimated cost to a Client.

Client” refers to a person(s), company, partnership, or organisation using any of the services provided by Advenzia Ltd.

Hosting” refers to the cost of keeping a Clients website activated online.

Domain” refers to the website address as specified by the Client.

Servers” refers to computers which host and deliver web pages.

“Intellectual Property” refers to the custom artwork, documentation, designs, and source coding within a Project.

WEBSITE TERMS OF USE

By using the Advenzia Ltd website you agree to our Terms & Conditions, should you not agree to our Terms & Conditions you may not use our website. Our website is for information purposes only and to give general guidelines.  Whilst we try to take care to ensure that information is up to date, it may be the case that from time to time, services and any price guidance may change before this website is updated with new information. Advenzia Ltd therefore make it clear that nothing in our website should be understood to make an offer of any kind, other than as a consultancy service.

You agree that use of our website is at your own risk. In using this site, you understand that you are releasing Advenzia Ltd and all their officers, agents, owners and affiliates for any and all liability for any direct, indirect, consequential, or punitive damages incurred as a result of your access to, or use of this site. Images and content displayed on the website are either property of, or used with permission by Advenzia Ltd. The unauthorized use of these images is prohibited unless specific permission is provided.

Our website may from time to time contain links from third party websites, and Advenzia Ltd makes no representation as to the accuracy of information contained within third party links.

The website is the copyright of Advenzia Ltd who expressly forbids the copying, downloading, or modifications of information therein.

PROJECT QUOTES, PRICING & ORDERS

Clients will be provided with a written Quotation for their Project, which will contain an estimated total cost for the work, and is valid for 30 days.  Work will not commence on a Project until Advenzia have received a signed copy of the Quotation (by an authorised company representative) to indicate acceptance and the placing of a firm order, together with a 50% deposit payment (see Payment section).  The Quotation will not include the cost of revisions and changes unless stated. Additional revisions and changes will be charged for at the hourly rate of £35 (minimum charge of one hour applies).

Where a Client is providing the copywriting/content for a Project, the content must be provided to us within 30 days of the Quotation acceptance.  Failure to provide the copywriting/content within 30 days may result in Advenzia having to re-calculate the original estimated Project cost.

It is vital that Clients keep Advenzia informed of any changes to their contact information (telephone number and email address) throughout the duration of the Project.  If Advenzia tries on five consecutive attempts (by phone and email) over a four week period to make contact with a Client unsuccessfully, we reserve the right to terminate the Project.  The deposit will not be refunded, and the Client will be liable for any work done, including but not limited to, copywriting, images, software, and domain registration, together with a cancellation fee at its discretion.

CONFIDENTIALITY

Both parties to a Project Agreement shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processses, or initiatives, which are of a confidential nature and have been disclosed to the other party, its employees, agents, or subcontractors, and any other confidential information concerning the disclosing party's business, its products or it services, which the receiving party may obtain.  The receiving party shall restrict disclosure of such confidential information to such of its employees, agents, or subcontractors as need to know it for the purpose of discharging the receiving party's obligation under the contract, and shall ensure that such employees, agents, or subcontractors are subject to obligations of confidentiality corresponding to those which bind the receiving party. This clause shall survive termination of the Project Agreement. 

INTELLECTUAL PROPERTY

Advenzia Ltd expect the Client to have researched their business to ensure that they will not be operating illegally, and that any material they supply to us to be used on their website does not breach any copyright protection.  We shall not be held responsible for publication of any unauthorised material supplied by the Client on their projects.  Advenzia Ltd reserves the right to remove from its servers any Clients websites it believes breaches these conditions.

Where we have purchased, or designed bespoke images for use on a Clients website, these images are restricted by licence for use solely on that individual website.  Advenzia Ltd are not liable for misuse of these images by the Client, or any other person(s) copying, altering, or distributing the images for other purposes.

All projects created by us remain the sole Intellectual Property of Advenzia Ltd and are copyright protected, unless otherwise agreed in writing from us.

Advenzia grants the Client the right to copy the Intellectual Property for the purposes of staff and subcontractor education and system backups.  However, the Client must not copy, or knowingly divulge to a third party, any of the Intellectual Property in a project for any other purposes.

Advenzia Ltd do not allow illegal material to be stored on its servers.  This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any federal, state, or local regulations.  We reserve the right to refuse service, and/or access to its servers to anyone for whatever reasons it chooses should it reasonably believe that these terms are not complied with, or that it would not be in either the interests of Advenzia Ltd, its customers, or third party suppliers.

FORCE MAJEURE

Advenzia Ltd shall not be liable for any default due to any circumstance beyond the reasonable control of us including, but not limited to, acts of God, war, civil unrest, riots, strikes, acts of civil or military authorities, fire, flood, earthquake, shortage of supply, or failure to deliver of any suppliers of Advenzia Ltd.

PAYMENT

Advenzia Ltd will require a 50% deposit of the total sum payable prior to commencing a project.  Once you approve your website design the next stage payment of 25% of the total sum payable will be due.  The final 25% stage payment will be due when your website has been completed and approved by you. If stage payments are not received within 30 days of being requested the project will be terminated by Advenzia and the deposit forfeited.  A Clients web site will only be fully deployed to the live environment once all payments have been cleared.

Payment for ongoing services (such as domains, hosting) is payable in advance, and there will normally be a fixed contract term (usually 12 months).

For printing services, 100% of the total sum payable will be required in advance before commencement of the work.

All deposits are non-refundable.  

Payment may be made by credit or debit card, BACS, or cheque.  Payment of invoices shall be due within 5 days unless otherwise agreed in writing. We reserve the right to charge a 2.5% monthly service charge on all overdue invoices.  Advenzia Ltd shall be entitled as its sole discretion to withhold provision of any goods or services it would otherwise be obliged to provide under the agreement if payment(s) has not been received.  All payments must be made in pounds sterling (£).

Advenzia Ltd may temporarily deny service, or terminate this agreement upon the failure of the Client to make payments when due. Such termination, or denial will not relieve the Client of responsibility for the payment of all accrued charges, plus reasonable interest, and any collection fees.

CANCELLATION

All project cancellation requests must be made in writing with at least 10 days’ notice to Advenzia Limited, Peak House, Works Road, Letchworth Garden City, Hertfordshire, SG6 1GB.
If a project is cancelled by the Client for any reason whatsoever, we reserve the right to charge for any work done, including but not limited to, copywriting, images, software, and domain registration, together with a cancellation fee at its discretion.

Deposits are non-refundable.

DOMAINS

New Domain Accounts: All new webhosting accounts involving new domains will be set up and entered into our DNS servers within 3 to 5 business days. Due to unforeseen complications, however, this process may sometimes require up to 7 working days.

Transfer of Domains to Advenzia Ltd: New webhosting accounts which involve the transfer of a domain from another provider to Advenzia Ltd will require a minimum of seven (7) days to be set up and entered into our DNS servers. In some cases, such transfers may take up to sixty (60) days. Due to the unpredictable nature of the transfer process, no guarantees are made regarding the amount of time a specific transfer may take.

Should a Client wish to transfer their domain name away from Advenzia all fees in relation to the domain must up to date.The request will incur a £25 administration fee.  All transfer requests must be made in writing to us giving 60 days’ notice, and confirming we can delete all relevant files from our server.

Should a Client wish to cancel their domain all fees in relation to the domain must be up to date.  All cancellation requests must be made in writing to us giving 60 days’ notice, and confirming we can delete all relevant files from our server. For domains paid for in advance, no refunds will be given. Following non payment of domain renewal fees Advenzia will attempt to make contact the client on three occasions over 30 days and if we have had no response to our request  Advenzia will either terminate the domain or the domain will become the property of Advenzia Ltd 

HOSTING

Advenzia Ltd hosting is payable in advance, and renewable annually twelve months from the date the website went live. Renewal hosting fees must be received 14 days prior to the hosting expiry date. We reserve the right to deactivate any website where the hosting date has expired, and the Client has not paid the renewal fee.  Advenzia Ltd also reserve the right to impose an administration fee of £50 for reactivating a website where the Client has let their hosting lapse.

We will endeavour to ensure that any downtime of our servers is kept to a minimum, and cannot be held responsible or accountable for any loss of potential revenue resulting from such occasions.

Where a Client does not take advantage of our hosting services, the management of the hosting and domain(s) are the sole responsibility of the Client.

Should a Client wish to transfer their hosting all fees in relation to the hosting account must be up to date.  If the Client wishes us to effect the transfer of their website to another server provider on their behalf, this request will incur an administration fee.  All transfer requests must be made in writing to us giving 60 days’ notice, and confirming we can delete all relevant files from our server.

Should a Client wish to cancel their hosting all fees in relation to the hosting account must be up to date.  All cancellation requests must be made in writing to us giving 60 days’ notice, and confirming we can delete all relevant files from our server.

Hosting Support Boundaries: Advenzia Ltd provides technical support only in relation to your virtual site physical functioning.

SPAM and Unsolicited Commercial Email (UCE) Policy: Advenzia Ltd takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Customers of Advenzia Ltd may not host, or permit hosting of, sites or information that is advertised by UCE from other networks.

Upon notification of an alleged violation of our SPAM policy, we will initiate an immediate investigation (within 48 hours of notification). During the investigation, we may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, we may, at our sole discretion, restrict, suspend or terminate customer's account. Furthermore, we reserve the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. Advenzia Ltd will notify law enforcement officials if the violation is believed to be a criminal offense.

Hosting Options
Advenzia offers three types of Hosting Options to our Clients:

Regular Hosting - Website not designed by Advenzia, but hosted with us.
Advenzia will normally attempt to keep backups of Clients websites/information hosted on our servers at our discretion. However, we cannotbe held liable in any way for any failure to keep any information, data or other electronic information. The Client should therefore ensure that at all times they are in possession of data backups as appropriate, together with maintenance of firewalls and security measures (including proper virus control), as it is deemed that it is their responsibility.

Standard Hosting - Website designed by Advenzia and hosted with us.
Advenzia will upload a backup of a Clients website hosted on our servers once a month. However, we cannot be held liable in any way for any failure to keep any information, data or other electronic information. It is recommended that the Client should also ensure that they are also in possession of their own data backups as appropriate, particularly if the Client has made significant alterations to the site in-between our monthly scheduled backups.

Premium Hosting - Website designed by Advenzia and hosted with us, together with a managed maintenance service (includes virus control & security measures) highly recommended for database driven websites,e-commerce, and especially open source websites.
Advenzia will upload a backup of a Clients website hosted on our servers daily. However, we cannot be held liable in any way for any failure to keep any information, data or other electronic information.

LIMITATION OF LIABILITY

We are not responsible for any failures, delays, or interruptions in the delivery of any content or services contained on the Advenzia Ltd servers; or losses or damages arising from the use of the content, or services, provided by Advenzia Ltd.

Advenzia Ltd, its owners, directors, employees, or suppliers shall in no way be liable to the Client for anything adversely affecting the Clients business operation, sales, or profitability that might be claimed as a result of services supplied by Advenzia Ltd.

It is the Client's responsibility to ensure that they have fully researched their business idea and its viability before commissioning work.  In no event will Advenzia, its employees, agents, or subcontractors be liable to the Client, or any third party for any damages, including lost profits, missed sales, or other incidental, consequential, or special damages resulting from any business ideas, or advice given to the Client in connection with their proposed business venture.

Where a project timescale has been agreed with the Client, Advenzia cannot be held liable for any costs incurred, or loss of revenue by the Client if a deadline has not been met, for whatever reason.

Advenzia Ltd do not take any responsibility for a Clients website ranking on any search engines. 

In no event shall Advenzia Ltd be liable for any damages, whatsoever, as a result of the termination of this Agreement by Advenzia Ltd. 

You agree to all above terms and conditions, and you agree to hold harmless Advenzia Ltd and Released Parties from any and all claims resulting from your access and use of this site and the products or services featured in it.

By entering and using the Advenzia Ltd website you verify that you have read and understand all these terms and conditions without reservation.

GENERAL

Hours of Business:  Advenzia Ltd agree to provide its services during the normal business hours of Monday to Friday, 9.00 am – 5.30 pm GMT/BST.  Provision of services outside these times is available only by prior arrangement.

Expenses and additional costs:  Advenzia Ltd reserves the right to pass on any additional expenses and costs incurred arising from substantial changes/amendments requested by the Client on a previously agreed price web design project.  Once a Clients website has been deployed any changes required will be charged at £35 per hour (minimum charge of one hour applies).

Exclusivity: Advenzia Ltd has many Clients in similar competitive markets and whilst all our designs our different and will be tailored to your specific requirements, we do not offer exclusivity in any specific market area to our Clients.

Sub-contracting: Advenzia Ltd reserves the right to assign other web designers, or sub contract any services on a project.

GOVERNING LAW AND JURISDICTION

This agreement shall be governed by the laws of England and Wales and the parties hereby submit to the non-exclusive jurisdiction of the Courts of England and Wales.

DISCLAIMER

The pages on our website contain general information only, and nothing within constitutes legal advice. Advenzia Ltd makes no warranties about the content of our own site, or of sites to which we link.

ACCEPTANCE OF CONDITIONS

By placing a project commission with Advenzia Ltd the Client confirms acceptance of these Terms & Conditions.

RIGHTS OF CONSUMER

Nothing in these Terms & Conditions shall affect the statutory rights of a Client.